A decade ago, data and automatization revolutionized the retail industry by enhancing experience on the isolated parts of the journey and reacting without a clear understanding of the context and anticipation of the needs. These capabilities were effective, but they didn’t change the core principles of how commerce operated.
In the next wave of intelligent retail, AI offers retailers new values: perception, reasoning and action. It means that brands can finally move beyond reactive systems toward autonomous commerce agents that results in fewer hand-offs, richer insights, faster resolution and, ultimately, adaptive, self-optimizing customer journeys. And we help brands experience each and every benefit of this transformation.





